Resolved -
The issue is now resolved and the service is available and performing as expected.
May 29, 08:37 UTC
Monitoring -
The issue is now restored. The service is currently performing as expected. Customers are using the service as normal.
We are closely monitoring the service.
May 28, 09:13 UTC
Identified -
While keeping the service under close monitoring, the issue reoccurred.
Thank you for your understanding as we work to resolve this issue.
May 28, 08:16 UTC
Monitoring -
The issue is now restored. The service is currently performing as expected. Customers can process orders as normal.
We are closely monitoring the service.
May 27, 11:57 UTC
Update -
We appreciate your patience as we work to resolve this issue.
May 27, 09:55 UTC
Update -
We have identified an intermittent global issue where customers are being presented with different issues:
-Error messages when trying to access different functionalities of the service.
-Orders not dropping in via the API.
-Slowness in the service.
-Unable to download orders.
We are currently investigating.
May 27, 09:02 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 27, 08:49 UTC